When there was a problem with the machine, Tom went to a repair company, after which we paid for the repair, but the machine was not fixed and more importantly Tom did not continue to contact the repair company.
(If it were you, and you purchased from a company that paid for the repair, but didn’t fix it, you would certainly continue to ask them to get things fixed; but Tom didn’t)
To solve the problem, we sent Tom another compressor for free.
Lol your a liar and cheat beware of this guy and his cheap equipment. Always budget accordingly do not take shortcuts on cheap equipment. I learned my lesson with you @Terry_Manager a straight nightmare buying from you
You’re attitude speaks volume to the type of customer service anyone should expect to get buying from you
Quick note the repair company was only hired to verify there was not a leak on the vacuum system like you kept insisting was the problem. Tell me how he messed it up.
He verified the system had no leak. That all he was authorized to do. When you finally determined it was the compressor you sent a new compressor but refused to pay for the install. So tell me how it was the repair companies fault and responsibility to do the install on a completely different compressor
Yeah you sent me compressor. asking me to pay for it is a joke. When let me remind you the unit never worked from day one. But some how the repair company broke it right. Lol you sound like a clown
Ladies and gentlemen this is the kinda quality and customer service you should expect buying from @Terry_Manager straight trash.
you say : "Quick note the repair company was only hired to verify there was not a leak on the vacuum system "
are you sure ?
here are the Bill and our record that shows that the repair company evacuated the machine, pressure tested, leaked and loaded the exact amount of refrigerant
And you still told me these words in the chat history,
So who’s lying?
the bill also shows them.
Vacuum performed on unit to remove non-condensables.
Nitrogen tanks needed to check for leaks
Refrigerant Recovery
Recovery Tank 30 Pounds
404-A Refrigerant Charge per Pound
the repair company also fill the refrigerant into the compressor, not only vacuum system.
So I want to ask.
The repair company judged that there was no problem with the compressor, but after the repair the compressor had a problem.
Wouldn’t it make sense that you should consult the repair company if there was an error during the repair process?
So what did I cheat you? Not only did I not hold the repair company responsible for this, but I also gave you a replacement compressor, free of charge.
Making customers do repairs is bad customer service
I already knew your cheap gear and shitty service would be something I’d never waste a second or penny on. Hopefully the rest of the folks here see how amateurish your junk selling business is and will avoid you like the wuhan flu
funny how active users here get harassed for not being “verified” trying to sell a jar of honey or a little hemp flower but scam artists like terry can continue to peddle their junkyard slapped together “lab” equipment for what… 5 years now?
@Future if you aren’t going to have a verification for stainless/glass slangers you should at least ban the bad players(or threaten a ban unless they make issues right) to protect your community
@Terry_Manager why don’t you post the last bit of our conversation. Me telling you how upset I am that I’m responsible to pay for the install you you basically telling me sorry my company is no good. That’s all we can do the repair cost more then the unit. Lol
Don’t worry @Terry_Manager every post I see of yours I’ll be sure to share my experience. You’re trying to paint a picture like I’m the bad guy lol. Posting out of context pics. That basically still support my claims lol.
after 3. the technician then refilled the system with refrigerant;
technician and Tom think that the compressor is ok; but later the freeze dryer can not work and my technician think the pressure in the compressor is too high;
at this time we think there is problem in the compressor .
so finally we send new one compressor to Tom for free;
