Have you tried turning it off and back on again?
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Have you updated the system? Iâve had zero of these issues. Takes less than 3 seconds to fill the syringe on a reset. That error message prevents you from filling a cart before the syringe is all the way full. I also boot without internet and it doesnât take 10 minutes. Have you reached out to @VapeJet with your issues? Iâm sure heâll fix all the problems youâre having.
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Raise temps at the line and at the syringe in increments of 10f till you have flow
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I appreciate the tips but I wasnât really looking to troubleshoot these issues again (I already said we are at the bleeding edge of lowering viscosity, ie temp, terps). This was just my opinion of the device as the end user who has to use it to fill carts. Maybe the version 2 has taken care of some of these issues but I canât recommend it as it is now
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We will be making a $1000 machine to cover those bases, but for now, re positioning the heat pads and cleaning the lines often cover that. when re-wrapping, wrap tighter to enable a better contact. Cover the entire heatpad/line in ptfe shrink tube twice. this will add a layer of inulation that will really help with that viscosity.
You can also replace the v3 lines with the v4 lines with 1/4" inside diameter or v4b carbon impregnated thermally conductive lines.
EDIT: I CANT READ AND THOUGHT THIS WAS ABOUT A FARMER. MY BAD
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No worries. A few negatives I forgot to mention: When changing temp on the touchscreen, you delete the old value and an error always pops up with âyou need to enter a valueâ giving me no time to actually enter it. When flushing the machine, you need to depress the plunger 200+ times to get it purged of solvent. Takes over a half hour and you used to have to hit the pedal each time but now it does it in 50x cycles.
Reading through all of this, and getting a sense for all of your frustrations with the machine, I do have to say that you have an extremely early version of the software. We are more than happy to update your machine, but we donât do it automatically, you need to reach out and we will perform the update at a predetermined time.
The exact issues you are describing were part of rushing to get the machine to market. @SanitatemDime can attest, we shipped the first set of JF 1.0 units with the intention of releasing software updates after they arrived. We rapidly ironed out the bugs and issues with the first few units via software updates remotely, and in some small cases bringing them back to us to retrofit.
For example, flushing the machine is handled by a wizard that performs the entire cycle for you now. No more pressing the foot pedal 200 times =) That really sucked and was one of the first post-release updates! Iâm very sorry to hear you have been living with that for a year!!
The error message that popped up when you hit the pedal was harmless, and a compromise to get it to market in time. For anybody in the technical realm, we had to solve a debounce on the foot-pedal switch. Again, fixed in software pretty shortly after release.
The time it takes to fill the syringe after resetting is subject to an enormous amount of variables, but most importantly temp and pressures. If it is taking too long, increase the reservoir pressure slightly.
I am also guessing you have a unit with a swing-arm door, and not the magnetic version which provided a much better seal. Again, easily solvable!
On our website is a link to the support portal. I personally assure you every single request that gets raised is responded to, and followed to the finish line. I am extremely proud of our post-sales support process, and I personally believe that level of service is necessary for delivering cutting-edge devices.
If you would like to work with us to iron out some of those issues, we will be happy to work with you. Open up a support request and we will make sure you are taken care of.
TLDR;
I believe the issues you are describing can be solved with a software update. You seem to have an early version of JF 1.0 that had the described issues on early serial numbers. We are more than happy to work with you to update your machine, resolve the remaining issues, and commit to following-through.
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hey there I have the semi automatic jet fueler and I went to do the deap clean procedure after not using it for a while becuase I have a order to fill tomorrow, when I first started up the mechine was when I originally got the error but I thouhght nothing of it untill I got to step 4 where you have to charge the pump to get the cylinder out. after I tried to letting the mechine warm up I tried again with no prevail im beginning to suspect I may have an issue internally with the pump but I am not sure could you please help me out? *note when i try to charge the pump with the syringe thumb plunger screw loosend it just vibrates and doesnt move any hellp would be greatly appreciated.
Sounds like hash to meâŚwas it cleaned properly before being âstoredâ?
The fact that itâs vibrating probably means itâs not dead (yet)âŚ
Often the error message is deliberately informative. Did you look yours up in the fine manual?
Or on their website?
(Sounds like THEY think itâs hash tooâŚ)
I apologize. Our support typically is Monday/Friday biz hours, but we try to fill in as needed even outside that. This weekend is a bit rough as I am camping out in the Columbia Gorge. Thankfully there are spots of service up here.
I checked the ticket from yesterday evening and still donât see an update.
I highly suggest following the following procedures until step #8. At step #8 remove the syringe and valve assembly and soak in alcohol. If it had hash in it long-term, grip the valve assembly stem and move it a few times while soaking.
https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/article/1042939907
Our normal support will be back in the swing on Monday and can overnight anything needed replacement wise. Until then, best bet is to remove the syringe and valve and soak em.
Hope this helps! I will try to check in as service permits, but the helpdesk system is truly the best way to get support. I do check on it even outside biz - hours.
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Hey do yall like jira? Im tryna switch away from emails and trap phones cause Im starting to hate the cf50
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Jira is a giant, overcomplicated, over engineered, bloated, hard to configure masterpiece of software. It requires extensive setup and configuration to get it working, but once you have it dialed in it performs beautifully.
We started using it to just manage our customer support e-mail, but it has bloomed into some seriously powerful business process automation. It is probably a bit overkill if only setting it up for internal help-desk and knowledge base portals, but if you plan to do any BPA or internal project management I canât think of anything better or more well integrated.
To give an example, we had a customer recently with a unique foam pattern holding their all-in-ones. It was a âcrossâ pattern rather than a typical rectangular grid. The Vape-Jet software was unable to fill this grid pattern.
The customer opened a âbugâ on the Jira portal. Within 30 minutes (SLA time) we had a response out to the customer requesting pictures of the filling pattern. They provided the pictures and descriptions, and we converted to a software project request referencing the helpdesk ticket.
One of our developers just happened to be refactoring that bit of code, and implemented the request the same night. They pushed their commits and tagged the Jira Software ticket. Some simple automation kicked in and the project was re-built and deployed to our test machines automatically with the Jira â Bitbucket integrations and some CI rules.
Once the commit was pushed and a new build was available on the test machines, we validated that feature and closed out the ticket. When we closed the ticket, more automation rules kicked in and the customer was notified that a fix was available, the changelog was updated with the commit message, sub-tasks were created to update the internal and external documentation on the feature, and we had their machine updated within 48 hours of the initial request.
All of this was done with nearly 0 internal communication. The helpdesk ticket informed the software ticket, and the software ticket lifecycle included all the automations to ensure it went past code review and QA. Once integrated, the original ticket was updated that a fix was available and we deployed it.
Total Internal Communication: Less than 2 sentences, and changing âstatusâ to trigger automation. 3 Customer-Facing Ticket Updates
tldr; Jira is amazingly powerful, but unless you plan to use that power, there is probably something simpler / better out there.
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Dude that is SO badass! I really appreciate how you broke all of that down. I wrote some pretty unique software in my time as a developer, but it was only ever me working with the codebase, and I never really dug deeper into the organization and deployment of my code. It was all just IDE + FileZilla and felt really barbaric but I didnât really have the need/experience to implement more advanced systems. I LOVE to hear how different people manage and deploy their codebase to their systems. Totally digging the ecosystem you guys have set up, yâall are killing it!
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We run the Vape-Jet in my lab and love it. Have run three different ratios of distillate / bho through and it runs beautifully. Great engineering!
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Adding separate heating modules would alleviate that issue. One reservoir heater, and hose heater. With separate temperature controls. A wand changes the game! It is a necessity!