I just wanted to update everyone in the forums on issues ive been experiencing through BVV. So 4 days ago I order some semi time sensitive goods. (Nothing crazy. New recovery tank, and some fittings and filtration and gaskets). I purchased the items and the money went out of my account and I thought everything would be fine. Since it was ordered Monday during the night I thought there was a possibility it could be shipped Monday or Tuesday. Well those days came and went with nothing. Didn’t think too much of it. Wednesday goes by. Still not too worried. Thursday comes and goes and still my items have not even left BVV. So today I go in their (not very) live support. Give them my order number and explain my issue. I’m told the support member is going to see what’s wrong. An hour later of me waiting in the live chat and absolutely no reply. Nothing. Then after even longer I get a text. “Your order from BVV has been canceled”. I message the live support again at this time. There are already 4 unread messages from me spanning multiple hours. I ask when the refund will hit my bank account. Why I was not replied to. Still no response. Then I get a prompt saying the session has ended and “Adam” is closed and not available. Horrible customer service and ill no longer purchase goods from this store. I have screenshots from the entire dialogue as well as my purchase receipt. Now I am left to order from a different company and wait longer.
Has anyone else had similar BVV issues?