We are a distillate producer and vape pen distributor. We use a 90% ish thc distillate +10% plant terpenes for our cartridges. Recently we have had a VERY high complaint rate over cartridges air hole being fully or partially plugged. We never had this issue for our first 2-3000 units sold. When re opening the tip it does appear that the oil is seeping into the air hole in the middle but not entirely sure if this is the issue for all of the,
Potential reasons I thought:
- we recently switched to a 10% terp mix rather than 10% terp and 10% viscosity - so maybe the higher temperatures required are causing oil to seap into the ceramic core and into air hole?
- we also have been filling the cartridges more/higher and the oil could be seaping over the top
If anybody has any good trouble shooting methods or ideas of what could be happening that would be deeply appreciated, we might have to recall 5000 carts!!!