They no longer directly handle returns as well as clearly just being idiots once you get a hold of them. Any website that uses Shop is absolute shit
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Huh,
who’s your customer rep over there? can you elaborate on your experience?
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We use Shopify and shop pay. It’s always secure and up.
They give some of the best transaction rates too. 
@lukechurch420 seems to be a bvv employee. Maybe he can help?
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They have terrible products too. The welds on some of their products are dogshit. Years ago I purchased Refinement Filter – BVV for a small lab I worked for. The thing collapsed under its own weight the first time I loaded it with media and tried to use it. I’d buy from literally anyone else.
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When trying to return a lab item to talk to someone who has no clue what you purchased is a frustrating experience. Instead of being in contact with someone who could reach out and get me pointed in the right direction they send a message “we were unable to process this”. Just a shit way to do customer service
Hey Jwoot, I am with BVV, can you give me a ring at 630-346-7846 around 11:30 AM CST? I can do my best to help out, sorry for our lack of help so far.
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Thanks for advising Killa, you are in fact, a true Killa. Would love to chat soon, you seem like a cool guy.
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I just got their 45g mini CLE not long ago. I didn’t notice all the comments people leave about their customer service. Hoping I won’t need them! So far the unit has worked like a charm. I will say though, I asked how much torque to apply to a tri-clamp in their chat and they told me they don’t have the information. I found a link to a PDF on the page for the clamps and it had the torque info in it 
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