I only have ever had amazing interactions with Rocco. They are a small team that handle a lot of business. Small business have things fall through the cracks. It happens.
That’s also their right to turn down business, maybe you caught them on a bad day, maybe you wernt as polite as you thought you were ? Everyone has a different perception of themself then other people do of you. Who knows.
All I can say is I’ve used Rocco for years for any custom pieces or broken pieces or repairs or if I’m in a bind and need something immediately even if it’s a custom job, they’ve always come through for me.
@roccoscientific keep crushing it man. Your customer service has always been excellent for me even after all these years.