IES is currently out of business and not answering the phone. They have laid off all employees and ceased operations including repairs, parts and support.
We have been unable to get into contact with Isolate Extraction Systems (IES) since last week. My main contacts in their service dept have not been responding to my calls or texts for over a week, and nobody picks up the phone on their main line either. I have spoken with two other companies that use their machine and their experience is the same.
Our hydraulic booster pump has gone down, and with the radio silence coming from IES, we are getting really worried that they may be going out of bus…