I had a customer reach out for tech support on one of our C1D1 Booths. His complaint was that the siren was too loud! It is potentially detrimental to his employees’ ears.
I asked why the alarm was sounding so regularly. He said, because I am an idiot who doesn’t understand things, because the butane level in the room is over the 25% LEL. So, he gets it. Kind of.
I suggested that the siren, as with most sirens, is meant to get the attention of people to a very, very dangerous situation. I strongly suggested that they upgrade their SOPs to something that didn’t trigger sirens.
I think this was viewed as inadequate customer service. I am wondering what a jury would think of a guy who asked to “turn down the sirens” in his C1D1 booth.
Safety isn’t driven by equipment. Safety is driven by practice.