Decided to make a post on the matter since customer service was going nowhere,and further, Nate Boler wants to use instagram,and this issue Ive had with his product, TO BRAG AND HYPE about his FAULTY, DANGEROUS product. Unacceptable. This dude has no morals,so without further ado…
Bought a 4inch, 2 micron N Boler disk on october 10th. Received it that week and started putting to use. Worked flawlessly for 6 runs, and then came time to clean. Filled the backside 1" of the filter plate with iso (behind the sintered disk), put my 4’'lid on the back, and started pushing the iso thru the opposite way of the runs with nitro @40psi. Iso flowed out, as well as some DE that was clogging the sintered, followed by more clean nitro, followed by a LOUD POP/CRUNCH and a 3inch ORANGE/WHITE SPARK. The sintered disk had popped out, and is now reverse concavity of how it came.
VERY CONCERNING TO SAY THE LEAST.
I emailed nate explaining what had happened. He acknowledged what it was, and said THIS SHOULDNT EFFECT FILTRATION. LMAO.
I overnighted them their ignitor button back, refused a replacement, and DEMANDED a refund. They received my filter back on Wednesday, October 23rd. I haven’t heard back from them. Ive been out of work, due to the faulty part, as well as $800 plus overnight shipping, while they figure it out.
Called nate today, Monday, and he basically told me I am a LIAR and it was “something on my end” , it DIDNT SPARK, and that they will send me mine back or a factory replacement…
But they are also sending mine in for third party review…why? I thought it was ok?
Posting this for safety concerns, as there is a MAJOR FLAW in this product. Beware, if you’re using an nboler disk. Mine SPARKED. At 40psi. … the product is sketchy, and the customer service is the worst ive ever experienced with anything, ever!
The right way to handle this would have been to
Apologize that your $800 part failed at 40psi.
Apologize AGAIN that your ignorance could have killed somebody.
Replace it no questions asked.
Go back to R and D on YOUR OWN TIME AND $$ to figure out why tf your $800 disk CREATES SPARK.
THATS customer service.
I’m waiting to receive mine back so it can go into the bottom of my fish tank.
Be safe, Everyone!!
If you have an NBOLER disk, Id recommend throwing it away strictly out of safety concerns. Customer service isnt likely to do ANYTHING, as Im STILL WAITING for them to send me that garbage back, apparently. After Ive DEMANDED a refund, due to it breaking at 40psi…and being a giant safety concern…
I feel obligated to make this post after my eperience. Hopefuly this helps someone!